Help — Stoneclough

Getting started

What is Stoneclough Community Centre?: Stoneclough Community Centre is the hub for local clubs, events, venue bookings and community services in Stoneclough, Radcliffe.
Do I need an account?: You can browse the directory, timetable and events without an account. To book a venue, join a group or submit a listing you'll need to sign up — it's free.
How do I create an account?: Click "Join" in the navigation bar. You'll need a valid email address. We'll send you a magic link — no password required.

Is membership free?: A basic account is completely free. Some features — such as reduced booking rates and priority listing placement — are available on a paid membership tier.
How do I upgrade my membership?: Go to your account settings via the profile menu and choose "Membership". You can view plans and upgrade there.
Can I cancel at any time?: Yes. Paid memberships can be cancelled from your account settings at any time. You'll retain access until the end of your billing period.

How do I book a venue?: Browse the venues page, open a venue listing, and click "Book". You'll need to be signed in. Select your date, time and duration — the calendar shows existing bookings in real time.
Can I cancel a booking?: Yes. Visit your profile bookings page to see upcoming bookings and cancel them. Cancellation policies vary by venue — check the listing for details.
What payment methods are accepted?: We accept all major debit and credit cards via our secure payment provider. Payment is taken at the time of booking.

How do I add my business or club?: Sign in and use the "Post" button in the navigation to submit a listing. Listings are reviewed by our moderation team before going live — this usually takes 1–2 working days.
My listing was rejected — what do I do?: You'll receive an email with the reason. Common issues include missing contact details or a description that doesn't meet our community guidelines. Edit and resubmit from your profile.