When to use this route
- you believe a listing should be corrected or removed,
- a moderation decision needs review,
- a privacy or safeguarding concern has not been resolved, or
- you think the platform has presented misleading or harmful information.
How to complain
Email team@virtusnemeton.co.uk with the page, listing, project, or communication you are complaining about and enough detail for us to understand what happened.
What happens next
We aim to acknowledge complaints promptly, assess the risk, and either correct the issue, explain the decision, or ask for further information. Urgent safety concerns are treated ahead of routine disputes.