Who operates this website
The Stoneclough Community Initiative website is delivered with platform, hosting, operational, and compliance support from Virtus Nemeton Ltd. Where you interact with this site, personal information may be handled for community-directory, contact, donation, newsletter, or account-management purposes.
For privacy questions, requests, or concerns, contact team@virtusnemeton.co.uk.
What information we may collect
- name, email address, and account details if you create an account,
- business or organisation information if you submit a listing,
- donation or payment information processed through a payment provider,
- messages, enquiries, and support requests,
- newsletter or community-update preferences where offered, and
- analytics data only where you have chosen to allow optional analytics cookies.
Why we use the information
We may use personal information to:
- provide and maintain the directory and related site functions,
- review and manage submitted listings,
- process donations and local listing-support payments,
- respond to enquiries and support requests,
- improve security, accessibility, and service quality, and
- meet legal, accounting, and regulatory obligations.
Lawful bases
Depending on the activity, processing may rely on contract, legitimate interests, consent, or legal obligation. Optional analytics should only rely on consent. If consent is withdrawn, those optional analytics should stop loading for future visits from that browser.
Sharing and service providers
We may use carefully chosen suppliers to help operate the website. Based on the current platform shape, these may include infrastructure and product services such as Supabase, Vercel, and Stripe. Where external providers process personal information for us, they should do so under appropriate contractual and security terms.
International transfers
Some suppliers may process data outside the United Kingdom. Where that happens, appropriate safeguards should be used, such as approved contractual protections or equivalent lawful transfer mechanisms.
Retention
Personal information should only be kept for as long as it is needed for the relevant service, support, legal, accounting, moderation, or security purpose. Different categories of data may have different retention periods.
Your rights
You may have rights to access, correct, erase, restrict, object to, or request portability of personal information, depending on the circumstances. See the data rights page for the practical request route.
Cookies and analytics
Essential cookies support the operation of the website. Optional analytics cookies are only used after consent. More detail is available in the cookie notice.
Complaints
If you have a privacy complaint, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office in the United Kingdom.